With over 400 vessels sailing the seven seas, CMA CGM has a duty to ensure the safety of its seafarers, fleet and customers’ cargo. Add route optimisation and you have the two main missions of the Fleet Center, which was set up in 2007.
Tucked away on the Tower’s 12th floor, the Fleet Center monitors the entire fleet in real time. Only two shipping companies in the world can boast such an organisation.
There are in fact several:
- The Operations Center: Bad weather forecast? Pirates in the vicinity? Re-routing advice? Five men, four of which are captains (one based in Shanghai) keep a weather eye open. Seconded ashore for three-month periods, these experienced and respected men are the link between crews and Head Office. Their role is listening, risk prevention, advice and problem solving.
- Nautical survey office: 3 captains assess conditions in ports of call.
- Technical section: a chief engineer and chief officer fine-tune software and procedures that will optimise our performance.
- 1) Implementing Score Cards for example to evaluate each vessel’s performance
- 2) Putting in place procedures ashore: it’s not just about managing ships at sea – what’s the point of optimising routes if we lose precious time on land through lack of organisation? The Fleet Center has also set itself the task to optimise calls.
Sea Trainers section: an excellent initiative!
Four captains selected from among the best, go on board vessels, inspect them and in the light of what they see give crew any required extra training.
Like the Group, the Fleet Center is constantly evolving – different problems arise every day, new routes open or close, technical innovations introduce new elements – in short, there’s no question of resting on their laurels: they have to be constantly on the alert, to anticipate, avert and think out of the box.