Last time, you discovered the Chartering department. This time, we invite you to find out more about the Transpacific West Coast Department : an efficient commercial network that is particularly multicultural. It manages the day-to-day activities of five line services and a portfolio of customers in Asia, Europe and North America.
The CMA CGM Group is one of the principal operators on the Transpacific market with eight services (five West Coast (12,000 teus) and three East Coast (8,000 teus) totalling 20,000 teus per week. The transverse tender process across all North America Transat and Transpacific lines is also managed by the department.
A team with a wealth of cultural diversity
Organization of the Transpacific division is the same as for any other line in terms of the commercial, operational, tenders and business control functions, but differs because of the diversity of its trades.
When the phones start ringing in Marseille, it’s all systems go mid-afternoon in Chiwan, while some 11,000 km and eight time zones away in Los Angeles it’s the middle of the night. It’s this diversity that makes their job so interesting but also more complicated.
The Transpacific teams reflect this diversity being a veritable cultural melting pot of different nationalities: American, Lebanese, Canadian, Chinese, Ukrainian, Indian, Polish, Guyanese and Slovenian.
For their daily tasks in the morning, the teams divide up the agencies in China to review the overall situation regards all operational aspects: vessel damage, missing containers, delays to the schedule, etc. The afternoon is dedicated to managing the customers’ portfolio and business relations. Their role is to manage the relationship of existing accounts, prospect for new ones, run the agent network, etc. All this while taking into account the time zones in Europe, then the US East Coast and US West Coast.
To work on the Transpacific trade you have to be responsive, quick and able to adapt at the drop of a hat!